Accelerating Readiness for e-Knowledge: Enterprises can gain a competitive advantage by accelerating their development of the perspectives, visions, infrastructures, processes, and capabilities needed for e-knowledge.

Digital Rights Management (DRM)/Digital Asset Management: Enterprises develop the policies, protocols, and infrastructures needed to manage, meter and exchange their knowledge.

e-Business: e-Business is more than
e-commerce. It is the use of ICT to transform the way organizations conduct their business. e-Business enables enterprises to fundamentally change their relationships with customers, members, learners, suppliers/partners, and/or other stakeholders.

Organizational Storytelling: The essential tool of leadership wishing to engage their enterprise in understanding the future, disruptive technologies, and how they feel about change.

Activity Based Costing (ABC): Accounting practices that enable measurement of the cost of enterprise activities.

Non-Governmental Organizations (NGOs): Nonprofit organizations that are not governmental entities.

Co-Creation: When customers, members, or learners not only consume products, services, experiences, and knowledge, but participate in their creation, that is called co-creation. By definition, co-created knowledge is personalized to the needs of the co-creators.

Operational Excellence: Providing world-class efficiencies, timeliness, and cost/price.

Great Products: Providing excellence and leadership in product quality and innovation.

Customer Intimacy: Developing intimate indispensable relationships with customers, members, learners, and other stakeholders.