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Chapter 5
Infrastructures, Processes, Capabilities, and Cultures

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Enterprise Knowledge Ecology to Succeed
in the e-Knowledge Future
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Todays Capabilities |
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Tomorrows Vision
and Requirements |
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| Infrastructure, Applications and Solutions |
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Moving beyond first-generation proprietary enterprise
applications (ERP, LMS, portal, community ware) in networked and
early wireless environments.
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Seamless, interoperable, and scalable enterprise
application infrastructures and solutions accessible through mobile,
ambient technology environments. |
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| Processes |
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Business processes based on existing knowledge
capabilities and relationships with members, learners, customers,
staff, and other stakeholders. Superficial conversion to Web formats.
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Business processes are transformed to the patterns
and cadences of the Internet/Web. Provide essential products, services,
knowledge, and experiences that are the basis for indispensable relationships
with members, learners, customers, staff, and other stakeholders. |
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| Communities of Practice |
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Developing communities of practice, supported
by first generation interactivity and e-knowledge capabilities.
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Communities of practice gain in capability,
flexibility, and capacity to create and steward knowledge, seamlessly
linked to business processes. |
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| Knowledge Capabilities |
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Capacity for managing and sharing knowledge
is underdeveloped in most enterprises for both individuals and organizations.
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Competency and capacity development is a top
enterprise priority. Major human resources challenges arise in creating
enterprises that are e-knowledge savvy. |
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| Enterprise Culture |
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Most enterprises are adapting their business
practices to the Internet/Web, but have not transformed their knowledge
cultures.
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Tomorrows successful e-knowledge enterprise
will transform its knowledge culture to reflect the culture of the
Internet. This requires changes from top to bottom, from grassroots
to executive leadership. |
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| Leadership |
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Knowledge is not treated explicitly as a strategic
asset.
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Knowledge is explicitly treated as a strategic
asset through the enterprise's knowledge strategy and business plan. |
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