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These social elements of the knowledge ecology will
receive greater attention in the future.
Knowledge is a social construct. For enterprises to
change their knowledge ecology, they must understand the social
dimension and make it simpler for people to use knowledge in their
jobs. Knowledge resources and support must be fused with work in
a manner that enhanced ease of use and ultimately achieves amenity.
As part of this fusing, organizations should adopt best practice
on minimizing the time and other resources needed by individuals
to make what they know available to others. Surprisingly few knowledge-sharing
programs recognize the importance of this. Yet by thoughtful process
reinvention and innovation, taking greater account of the social
elements of knowledge ecologies and the patterns of interactions
that exist in those ecologies, the conscious effort needed to share
knowledge can be reduced dramatically.
Knowledge-sharing programs often fail
because they make it harder, not easier, for people to do their
jobs.
Thomas H. Davenport and John Glaser
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Tomorrow’s Infrastructures:
User-Centric, Flexible, and Cost Effective
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Users
Members, Customers, Applicants, Suppliers, Managers, Students,
Faculty, Friends and Family, Affiliated Organizations, Legislators
and Policy Makers, Other Stakeholders
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Experience Gateway
Interfaces through which users experience all of the organization’s
applications, services, interactivity, and knowledge. Web
sites, portals, and specialized knowledge gateways will all
provide these experiences. Portal-based interfaces provide
personalized, secure, and customized experiences, accessible
via multiple devices. Personalization capabilities also are
available through individual or fused applications in the
enterprise applications array.
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The Enterprise
Applications Array
Full range of enterprise applications, including a mixture
of ERP and legacy
systems (HR, finance, knowledge, and industry-specific applications.)
Many will be external to the institution and linked through
Web services. Users care about capabilities, not the means
or provider.
Knowledge and Learning—Knowledge Asset
Management, Digital Rights Management, Learning Management,
Digital Rights Enforcement, Assessment
Industry-Specific—Course Management, Relationship
Management, HR, Finance, Financial Aid, Procurement, Applications/Admissions,
Fund Raising, Library Systems, Personal Portfolio, Supply
Chain
Communities of Practice—Prospective Students,
Working Groups, Learning Communities, Clubs, Alumni, Athletics,
Associations, Intramural Sports
Shared Applications—Web services, Knowledge
Management Utilities, Messaging, Search, E-mail, Calendaring
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Knowledge Resources
Utility
Internal and external knowledge repositories of all kinds,
organizational
databases, communities of practice, directory server, e-mail,
calendar.
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Network and Hardware
Resources
Computing—Servers, Desktops, PCs, wireless
devices of all kinds,
embedded computing devices, the Grid, and technologies yet
to be determined
Networking—LANs, wireless LANs, WANs, Routers,
Hubs, Internet Access, Broadband Infrastructure
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